Responsible for managing overall development and maintenance of Kendle's internal and external websites utilizing HTML (FrontPage), Lotus Notes/Domino, DHTML, CSS, FTP utilities, CGI scripts (in Perl), Javascript, Adobe Acrobat (PDF), Corel Draw and all MSOffice applications (Word, Excel, PowerPoint, Access and Outlook). Includes editing site content, creating and incorporating new pages/sections, responding to web inquiries, creating web standards and technical writing.

Performed a wide variety of complex and confidential administrative and secretarial duties in support of the CEO and the President. Executive level responsibilities required considerable confidentiality, initiative, tact, independent judgement, strong interpersonal and organizational skills. Included maintenance of executive calendars, meeting coordination, and extensive travel arrangements.

Coordinated all administrative aspects of a pharmaceutical drug research project. Responsible for processing all study related documents which included initiation reports, monitoring reports, close-out reports and adverse event reports. Created and maintained central study files in accordance with the Food & Drug Administration regulatory requirement. Provided secretarial support to Project Manager and approximately 30 clinical research personnel.

Assigned to Maritrop File Archive Project which involved reviewing and revising corporate policy concerning archival filing procedures to reduce long-term storage costs. Also analyzed storage database data integrity to correct errors in labeling and confirm accurate destruction dates.

Responsibilities included research and data entry of all material requests received from South American banana plantations. Maintained Maritrop item master database and created new items as necessary. Monitored and processed purchasing/receiving reports.

(11/95-2/96 through Olsten Temporary Services) Provided administrative support for six executives. Processed correspondence, screened telephone calls, routed incoming mail. Generated extensive weekly and monthly statistical reports.

Responsible for managing 16 collectors which included conducting monthly desk reviews, writing annual performance appraisals, monitoring all aspects of collector performance, interaction with customers and upper management, annual budgeting.

Evening shift responsibilities were the same as derog supervisor above. Supervised 18 part-time night collectors while the department supervisor was on maternity leave.

Responsible for supervising and training entry level derog collectors. Included conducting two-week training classes for new hires and providing ongoing support for 12 collectors.

Responsible for supervising and training 12 collection analysts in preparation for promotion to collector positions.

Responsible for personnel records for staff of 230 employees. Initiated a program for pre-screening all walk-in applicants to generate a consistent recruitment source. Performed all new hire, benefit and profit-sharing orientations. Conducted industry-wide wage and salary surveys. Developed a performance monitoring report to ensure timely completion of 90-day probationary reviews and associate annual appraisals.